Once needs have been identified a discussion should take place with the victim to discuss the options that will best meet their needs. Support is likely to include information, emotional support and practical help. Victims should feel that they have an element of choice in their support and should feel empowered by their supporter to consider and make decisions. Options should include referral onto other agencies or signposting, where appropriate. Personal support networks should be explored to assess the roles they could play.
Actions should be put in place to address identified needs, including referral with consent to other support services. Victims should feel that the support they have received has been of a good quality, has met their expectations and they are satisfied.
Support services should aim to help victims cope and recover from crime and progress made should be monitored.