Victims should feel they have the ability to express themselves and have their voices heard. Some victims will be very vocal about their experiences, whereas others find it very challenging to articulate them. However, if a victim chooses to express themselves their voice should be heard and valued. Giving victims access to have their voices heard, such as making Victim Personal Statements, should be encouraged. Feedback from victims is extremely valuable as it helps continuing development of services and processes are needed to capture this feedback. There should also be a clear and simple process for those who may need to make a complaint.
Victims should be treated by everyone in the process with dignity, respect and empathy. Victims should, wherever possible, be asked about decisions that affect them and professionals should be sensitive to victims wishes and how decisions are made.