As Director of Services for Supporting Justice, Rhiannon manages their largest contract with Citizens Advice, providing daily subject matter expertise to the Witness Service senior management team.
She has managed several projects, including leading their service re-design and supporting the implementation of a new training programme, and introduction of a new case management system. She is currently assisting with the implementation of GDPR, and looking at different service offerings.
Other work at Supporting Justice includes writing or supporting clients to submit bits for funding of victim services. She has also contributed to the development and promotion of the Victims Choice Quality Mark framework including the designing of the Victims Choice website. Rhiannon is an excellent speaker and delivers presentation and workshops at various criminal justice events in the UK and Europe and has most recently provided a professional perspective in the book written by rape survivors ‘To report or not to report’ by Emily Jacob.
Previously, Rhiannon worked for 13 years with the national charity Victim Support, latterly serving as Divisional Manager for the Avon and Somerset, Devon and Cornwall and Dorset police force areas. She played a crucial role in securing funding following the devolvement of commissioning to police and crime commissioners and has much experience in tendering and contract management. Having worked through the charity starting from the grassroots as a volunteer then a staff member directly supporting victims, predominantly of serious crime. She also worked nationally in the service development team writing policy and procedures and developing monitoring tools, including tools to achieve PQASSO accreditation. In other roles she has worked as a caseworker within the Crown Prosecution Service, a mediator for high risk gangs and a restorative practice worker for Birmingham Youth Offending Team.