Victims of crime and those impacted by road traffic incidents can be confident that excellent support is available to them as Voice Northamptonshire is awarded a national quality mark.
The Victims Choice Quality Mark has been awarded to Voice Northamptonshire by Supporting Justice CIC in recognition of the “high standards of care and support offered ” and the way in which staff made people feel “valued and listened to”.
Voice Northants is a service delivered on behalf of the Police, Fire and Crime Commissioner of Northamptonshire and provides independent support and information to anybody in Northamptonshire that has been a victim of crime – regardless of whether they have chosen to make a report to the police or not – and anyone affected by a serious road traffic incident.
David Kenyon the lead assessor said: “Voice Northants provides an excellent service and a high standard of victim care. There is a strong and supportive culture among management and staff and clients are at the heart of all the organisation delivers. We found a high level of collaboration and a willingness to deliver a comprehensive and inclusive support service to those who needed it. Partner organisations work well with Voice and hold the organisation in high regard.
“Our assessment shows a service dedicated to continuous improvement and a determination to support victims of crime to cope and recover.”
The Victims Choice Quality Mark is an independent assessment of the quality of the service provided to victims and witnesses. It is designed to provide confidence to those who may need to access the service in the future and to help commissioners determine if their resources are being targeted and spent effectively.