Our Quality Mark

 

Victims and witnesses require high quality support services in order to cope and recover from crime. This means ensuring support services meet certain quality standards.
Not only does high quality support benefit victims and witnesses directly it also has a knock on effect on the criminal justice system leading to higher satisfaction and better engagement.

The Quality Mark has benefits for all

  • It benefits victims as it’s an assessment which checks that victims have access to and receive the quality of support they need from their chosen support service.
  • It helps service providers by providing a benchmark of their work and identifies their strengths and areas for improvement.
  • It provides a significant benefit for commissioners as this independent assessment gives confidence in commissioning decisions and assures that victims are supported effectively.

“In being awarded the Quality Mark, the review has helped us be confident and proud of what we do.  At the same time, we are always learning and the recommendations provided a clear pathway of what we still need to do to make services better for victims and survivors

Margaret Bateson – CEO, Victims and Survivors Service Northern Ireland

What you need to know 

You may have a number of questions if you are thinking about undertaking the Quality Mark so take a look at our FAQ page here which contains your frequently asked questions. We know that one of the most common questions is about the assessors so we want you to meet one of our assessors who explains the process. Download our leaflet here to find out more about what we do.

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