Services

Our Services

We provide service that lead to improved service delivery for victims and witnesses. We are an outcome focused team who focus on what really matters to our clients and those they serve. Our clients find us approachable, open and effective in delivering what we promise.

Capacity Building

Central to our work is the commitment to transfer our knowledge and experience so that this can be used to effect change and improvement to services. We have extensive experience in designing and delivering training materials and courses. This includes face to face delivery sessions and the design of distance learning materials. We offer coaching and mentoring services and have experience in team building to enhance the capabilities and capacity of organisations and individuals. Our core team is supplemented by our associate network who have a wide range of knowledge and experience in this area. As well as developing staff teams we have extensive experience in working with and developing teams of volunteers.

Service Design

We have extensive experience in designing, reviewing and developing new or existing services for victims and witnesses. Our quality mark framework acts as a key tool for new service ensuring they are developed with a clear focus on the needs of victims alongside service specifications and clients requirements. We use our extensive experience of the criminal justice landscape to identify pinch points, and can help clients help both quick and long term solutions. We can identify processes that can be implemented or connections that can be made to streamline processes. We recognise the importance of innovation and the importance of and challenges of change. We can support our service design work with implementation plans and a large range of products including  service manuals, operating frameworks and procedures and clear, focused training courses.

Audit and Assessment

We audit and assess delivery organisations using our Victims Choice Quality Mark. We have developed five victim care standards through research and experience and designed them to ensure the delivery of safe and effective services. Our quality mark is focused on looking at outcomes and what the service really does deliver. Organisation must provide evidence against a number of performance indicators to show they can meet all the criteria required for each standard.  Integral to our work in this area is our making sure that our assessment, highlights good practice as well as providing clear recommendations for how services can be improved. This independant assessment helps organisations and their funders be confident in the quality of the service on offer to victims.

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