We have extensive experience in designing, reviewing and developing new or existing services for victims and witnesses. Our quality mark framework acts as a key tool for new service ensuring they are developed with a clear focus on the needs of victims alongside service specifications and clients requirements. We use our extensive experience of the criminal justice landscape to identify pinch points, and can help clients help both quick and long term solutions. We can identify processes that can be implemented or connections that can be made to streamline processes. We recognise the importance of innovation and the importance of and challenges of change. We can support our service design work with implementation plans and a large range of products including service manuals, operating frameworks and procedures and clear, focused training courses.