We have worked with the Commission for Victims and Survivors in Northern Ireland. Our initial work, auditing and assessing the services offered to victims and survivors and making key recommendations, was well received and our 23 recommendations were accepted in full by the Northern Ireland Executive and Assembly. Our work involved engagement with many groups and individuals who had been deeply affected, both physically and emotionally by the conflict/troubles in Northern Ireland. We were able to deliver a fresh, people focused approach to how those in need of help and support are treated. We re-audited the service 6 months later and made further recommendations and were commissioned to design a new needs assessment process.
The Victims Choice Quality Mark is an assessment of victim care standards. It provides certification that the service delivers what victims need and demonstrates excellent victim care. It can also provide a benchmark for other services to aspire to, and delivers a service that goes beyond what is expected and can be considered excellent.
“Both tutors were exceptional in my opinion. I thoroughly enjoyed and appreciated their techniques when teaching us the topic. I almost wish we had more time so that I could learn more off the two women who have, quite clearly, lots to teach and so much wisdom to provide.”
‘The level of professionalism, clarity of and standard of processes and policies being devised has not gone unnoticed! Not forgetting the feedback regarding the standard of the training being delivered over the transition fortnight!’
‘Both tutors were exceptional in my opinion. I thoroughly enjoyed and appreciated their techniques when teaching us the topic. I almost wish we had more time so that I could learn more off two women who have, quite clearly, lots to teach and so much wisdom to provide.’