When the first reports of the Coronavirus started to come out of China a couple of months ago, no one could predict the enormity of the changes that would take place in our lives as individuals and as a society (a global society). Those changes are now starting to be real and tangible: trips outside limited; pubs, restaurants, cinemas closed; escalating numbers of people having to be confined to home; and, of course, most significantly, more and more people becoming infected and, sadly, dying.

But in so many ways our lives and our society, our community, continues. Our vital and essential workers must continue to do what they do; our streets still need to be cleaned; our shops still need to be stocked; our streets still need to be places where, even though access is much reduced, we can  feel safe and protected. There are many examples of how life is continuing and, to a degree, some things might actually be improving – speaking to old friends, keeping an eye on vulnerable neighbours, helping join the new army of NHS volunteers to assist those less able to look after themselves. All this and more shows how such a crisis can bring out the best in people.

Flip the coin, however, and we see manifestations of selfishness and greed, a wanton disregard for the needs and safety of others – those scenes in the media from supermarkets were ugly and frightening. Internet scammers are already doing their worst.  So it’s crucial we don’t forget the need to look out for people who may not fit readily into one of the current “priority” groups, the elderly and infirm. Especially, when we can see the sad reality that there will be people trying to take advantage of this current crisis, we need to think about how best to support and reassure those who may well fall victim to criminal activity – it hasn’t gone away and nor has the need for support.

How can we make sure that those in need of support will continue to get it? We know that many organisations will continue to offer such support in the best ways that they can throughout all this. But we all need to think more about what can be done to ensure such support in rapidly changing circumstances : supporters, staff and volunteers will not be able to offer face to face support; there will be an increase of domestic abuse incidents, undoubtedly, as people are confined to their homes with all the additional pressures of worrying about rents, mortgages, paying for food; the police may find themselves increasingly (over ) stretched and so not able to respond as they would wish; people will feel increasingly isolated and alone if not abandoned.

We need to think creatively about our approach to maintaining good and effective support for victims during this period and our organisations need to promote the clear message that, whilst it might not be business as usual, we are still very much here to offer support, advice and, if nothing more, a listening ear to help people through this and through other difficulties that do not, sadly, go away in a time of crisis.

As a global society we have been encouraged, over many years now, to work in smarter and more agile ways: teleconferencing, hangouts, video and live links in court etc. Never has this been more important than now. Victims of crime must not be forgotten; we must reach out, be proactive in making sure our message and offer of support is delivered loud and clear, use all the means at our disposal to reassure people that they are still important and that, even if an imperfect way, we will still be here to try and meet their needs.

After the storm there is calm; so the adage goes. There can be no doubt that Whitehall and government was hit by a storm yesterday. The new Prime Minister has made the most radical, decisive and, some might argue, brutal and ruthless re-shuffle of top positions in the government since… well, it’s hard to find a precedent if one is honest. Shock and awe might well be a headline; just as likely are two variations, depending on your perspective: shock and awesome or shock and awful.

What is clear is that this is a new look government and, as the days go by, we should start to see what the priorities are (apart from the obvious one that has topped all since 2016) and crucially how they will be addressed. Social care, education and a significant increase in the numbers of front line police officers have all been promoted by the new PM on the doorstep of Downing Street. There is another to add to the list and one that matters in terms of justice and building public confidence in our criminal justice system – the needs and rights of victims of crime.

One of the more interesting and, perhaps positive appointments has been that of Robert Buckland to the post of Secretary of State for Justice and Lord Chancellor. A barrister by profession the new Secretary has held previous roles in government as Solicitor General and latterly, Minister of State at the Ministry of Justice. He takes office just after the new Victims Commissioner, Dame Vera Baird, has begun her role. So perhaps we might hope to see a new, reinvigorated approach to victim care. 

Speaking at the Modernising Criminal Justice conference last month the Justice Secretary (the then Minister of State) opined that the criminal justice system should be much more effective at rehabilitating offenders so they don’t go on to commit more crime and create more victims and that “We all want to see justice delivered for victims of crime and a system that properly supports and protects those victims and vulnerable people too.”

The words offer promise. But, as we know, we have had many such words and noble intentions over the years. They need to be translated into action. Public confidence in the criminal justice system has taken something of a battering of  late: fewer prosecutions, a rise in violent crime, an approach to evidence gathering that has left some victims feeling re-victimised by the system. There are lots of problems that are crying out for solutions.

We know that we will never have a crime free society; there will sadly, always be new victims. But what we can do is make sure that when people do fall victim to crime they are offered the support they need and that their rights are comprehensively and effectively delivered. And we can only be sure of this when criminal justice agencies and support services are held properly to account, when their performance is measured against the outcomes victims need and to which they have entitlement.

We at Supporting Justice believe that it’s only by a rigorous, outcomes focused assessment that we can drive improvements and deliver a more effective, holistic service to victims of crime. We look forward to seeing progress in this area, and, as always, stand ready to assist the new Secretary of State in his endeavours. For more information on our approach to effective monitoring of services you may want to look at this short presentation Quality Mark and the relevant section on our website Audit and assessment

Our collaboration with VSE

We are delighted to have been able to help Victim Support Europe and the Multi Donor Trust Fund for Justice Sector Support in Serbia with the production of their recent report.

Supporting Justice has collaborated on this piece of work and engaged with colleagues in Serbia over the past few years and we hope that this will play a significant part in improving the support offered and delivered to victims of crime in Serbia.

The report also recognises that Supporting Justice is leading the way and pioneering this approach in England and Wales. Our Quality Mark standards has been of real use in the development of ideas and production within the report, highlighting the need for standards, indicators and criteria to assess the effectiveness of victim care.
As the executive summary highlights;

“It is important to be able to verify the quality of aid to victims.”

Our Quality Mark

The development of our Victims Choice standards and the application of our independent and outcome focused approach is one that we think has intrinsic merit in delivering effective victim care.

The recipients of our Quality Mark think so too, recognising that it has helped them deliver even better service to victims.

It is heartening to read that our contribution to the improvement in victim care is recognised beyond these shores.
We look forward to continuing to assist others in their determination to improve victim services wherever they are needed.

Contact Us

If you would like to know more about our Quality Mark standards please get in touch.

As well as our Quality Mark assessment, we also offer a touchpoint analysis to help you determine if your organisation is “Quality Mark ready.”

We are happy to provide more information on request.

It’s a strange paradox that as a society we talk a lot and hear a lot about the need to reduce crime, bring offenders to account, the dreadful impact crime can have and the need to offer effective support to victims. Yet we also turn to crime as a means of light entertainment: crime novels, crime dramas on  television. I’m not sure of the psychology behind this but it’s real enough. (more…)

There has been considerable improvement over the past few years in services that help support those affected by crime. There were an estimated 6.4 million incidents of crime experienced by adults over the age of 16 in the year ending July 2016; (more…)